Privacy Policy

1. Introduction

WaiverKit ("we", "our", "us") operates the waiverkit.io website and the WaiverKit platform. This Privacy Policy explains what information we collect, how we use it, and the choices available to our customers and signers.

2. Information We Collect

We may collect the following types of data:

• Account information: name, email address, and authentication credentials provided through Clerk.
• Waiver data: names, signatures, form responses, and related audit details such as timestamps, IP address, browser or device information, and signed waiver PDFs.
• Payment information: billing details processed securely by Stripe. We do not store credit card numbers.
• Usage data: pages visited, features used, and browser or device information. We may also use analytics and conversion measurement tools to understand product usage and improve the service.

3. How We Use Your Information

• To provide and maintain the WaiverKit service.
• To process transactions and manage subscriptions.
• To generate, store, and deliver signed waiver records and PDFs on behalf of our customers.
• To send service-related communications, confirmations, and updates.
• To improve our platform and develop new features.

4. Data Storage and Security

Waiver PDFs and uploaded files are stored using industry-standard safeguards. We use PostgreSQL for structured data and Cloudflare R2 for file storage, and we encrypt connections to our service with TLS.

5. Third-Party Services

We work with a small number of service providers that help us operate WaiverKit:

• Clerk for authentication and user management.
• Stripe for payment processing.
• Cloudflare for file storage and CDN.
• Resend for transactional email.
• Google (Ads, GA4, and Tag Manager) for analytics and conversion measurement, subject to your consent settings where required.
• Vercel Analytics for privacy-conscious product insights.

6. Data Retention

We retain account data for as long as your account is active and as needed to operate the service. Signed waivers may need to be retained for legal, compliance, backup, fraud-prevention, or recordkeeping reasons. You may request deletion, and we review those requests against applicable retention obligations before any hard delete is performed.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data. To exercise these rights, contact us at contact@clashware.com.

8. Cookies

We use essential technologies for authentication, session management, security, and fraud prevention. We may also use analytics or conversion-measurement technologies to understand usage and improve WaiverKit. Where required by law, these are managed through your consent settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at contact@clashware.com.

Your data rights

To request a copy of your data or to request deletion, go to /dashboard/settings and open the Privacy tab, or email contact@clashware.com. Signed waivers are treated as legal records, so deletion requests are reviewed manually against applicable retention obligations before any hard delete is performed.